Terms & Conditions of Access Control Supplies Ltd

1. Standard Terms and Conditions

We are Access Control Supplies Limited (“Access Control Supplies”, “We”, “Us” or “Our”), a company registered in Scotland (Company number SC737754). Our registered address is Unit 9, Inchwood Park, Bathgate, West Lothian, EH48 2FY. Our VAT registration number is 424 0879 95. These terms and conditions govern the supply of goods sold by Access Control Supplies Ltd.

All orders placed by you and purchases of goods from us (whether by telephone, via our website, via email or at the trade counter or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us (see below orders section) at which point a legally binding contract is constituted between you and us.

By placing an order with Access Control Supplies Ltd, you accept, without limitation or qualification, these Terms and Conditions.

These Terms and Conditions are subject to change from time to time. The current version of the Terms and Conditions are available online on accesscontrolsuppliesltd.co.uk and will govern all orders placed by you and the supply of goods to you.

2. General Conditions of Sale

These terms and conditions are applicable to all orders submitted to and accepted by Access Control Supplies.

Prices

We offer goods for sale through:

  • Our website accesscontrolsuppliesltd.co.uk
  • Email: salesacs@accesscontrolsuppliesltd.co.uk
  • Telephone: 01506 353 612
  • Our Trade Counter: Unit 9 Inchwood Park, Bathgate, EH48 2FY

The goods shall be sold by Access Control Supplies Ltd to the customer at the prices set out in the Access Control Supplies Ltd price lists effective at the time of order despatch. The customer shall unconditionally accept any variation of the price list made between the time of order and the time of despatch. Any new Access Control Supplies Ltd price list cancels and supersedes the previous ones. Prices are subject to change at any time without notice.

All prices in the Access Control Supplies Ltd price list are net and before vat. Vat and the total price are shown on quotes and orders.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Promotions

The following are the general terms & conditions to our offers or promotions:

  • Any purchase on offers will still be counted towards the ACS Rewards if you are registered to join the program
  • Offers cannot be used in conjunction with any other offer
  • Discount available off standard net prices
  • All promotions are subject to availability while stocks last
  • Access Control Supplies Ltd reserves the right to (i) amend the offer’s terms and conditions; and (ii) limit the number of promotional sales to each customer.
  • Discount codes only available on dates of offer
  • Product exclusions apply when relevant
  • Prices are + vat
  • Discounts are not applicable on delivery prices
  • Offers are not applicable to previously made or pending purchases
  • Purchase on offers will still be counted towards the ACS Rewards if you are registered to join the program

Orders

Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note the processing of your payment and the email is an acknowledgement and is not an acceptance of your order.

Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:

  1. where you place an order via the Website, we accept your order when the Products are despatched to you or at the point the Products are collected by you from the trade counter (as the case may be);
  2. where you place an order for Safety Edge Products which are cut to your requirements, we accept your order when we start to cut those Products;
  3. where you place an order for an Aluminium gate, we accept your order when you receive an order confirmation email;
  4. where you place an order at the trade counter, we accept your order when we provide you with a sales order confirming that the order has been placed and processed; and
  5. where you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.
  6. We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept). We will use reasonable endeavours to contact you and make you aware as soon as it is possible to do so.
  7. Orders reserved for 30 days will automatically be returned to stock after this period and made available for other customers.

Our agreement is formed when we accept your order (or offer to make a purchase). In relation to orders via the Website, where Products you have ordered fall within two or more of the Product types identified in clauses 1, 2, 3, 4, 5 and 6 a separate agreement is formed for each Product when we accept your order for that Product. The processing of your payment and acknowledgment of receipt of your order (whether by email, telephone or otherwise) does not constitute legal acceptance of your order.

If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.

Although we endeavour to have an available stock of products on the site, occasionally products you order may not be available. If this happens, we use reasonable endeavours to contact you with details of when the product will be available and ask you whether you wish to continue with the order. If you want to cancel your order any sum debited by Us will be refunded by the same payment method.

Access Control Supplies Ltd Website

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Description and Specification of Goods

We have taken reasonable steps to display on the website and in marketing material as accurately as possible the products, product descriptions, specifications, prices and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. Products, prices and technical requirements are subject to change at any time without notice.

Payment

With the exception of trade customers with a credit facility, We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards listed on the website, PayPal, Klarna, Amex or bank transfer. Please contact us for our bank details. Payment will be charged at the point of submitting your order, usually just before dispatch.

Upon submitting your order, you confirm that the payment card or PayPal account that is being used is yours.

All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. We have a strict 3D secure rule base that means all your personal information provided (address, postcode, passwords etc.) must match the card being used. 

If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.

You authorise Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.

In the event of non-payment, Access Control Supplies Ltd shall be entitled to immediate repossession of sold products wherever they may be located. The customer shall disclose the names of any third parties.

Non Credit Account Orders 

ALL Large orders over £1,000 must be paid by BACS**

Additional proof of identification may be requested to support payment, this may include; passport, driver’s licence, utility bill or bank statement.

Credit Trade Account Terms and Conditions

In these credit trade account terms and conditions, “we” or “us” means Access Control Supplies Ltd Limited, “you” means the person, firm or company named on the credit application form; and “our” or “your” shall be construed accordingly. This is an agreement between us and you to provide a credit account (the “Account”) which you can use to make purchases. You will be deemed to have consented to these terms by your signing of the credit application form.

The Buyer must complete the trade credit application form and provide relevant documents as requested on application which must be verified before credit can be granted.

This account is to facilitate trade credit only. It is a non-regulated agreement and as such is not governed by the Consumer Credit Act. We will consider pursuing a prosecution for fraud against any individual(s) falsely applying or subsequently being granted credit in a consumer capacity.

  1. We will from time to time set a credit limit for the Account and tell you what it is. This may be done verbally or by specific letter or by virtue of the statement which will reflect a change to the limit offered.
  2. The first order placed with a new trade account must be paid via proforma invoice before any goods can be dispatched. This is to establish trading history with Access Control Supplies Ltd in order to activate the account’s credit facility.
  3. You will supply a relevant purchase order reference with every order, and we retain the right to withhold delivery until such validation has been received.
  4. You agree and acknowledge that we shall be under no obligation to include any purchase order number(s) from you on our invoices.
  5. Any invoice query must be submitted in writing within 21 days from the date of invoice otherwise the invoice shall be deemed to be accepted by you.
  6. Invoices and statements will be emailed to you.
  7. You will be given a receipt for any credit account purchases at the time of purchase or you will be sent a receipt with any goods delivered. Please keep these receipts for your records.
  8. You will be sent an invoice for each purchase and, unless we otherwise agree with you in writing, payment must be made exclusively to Access Control Supplies Ltd in the manner and within the payment terms stated on the invoice. This is standardly by the last day of the month following the month in which the purchase was made. Any payment to us must be in Pounds Sterling by way of direct debit, credit card, BACS or CHAPS or as otherwise notified by us to you.
  9. If you present a Direct Debit that is dishonoured or fails, we may debit your account with any charge or cost incurred by us as a consequence.
  10. The Customer shall indemnify the Company, against all costs (including legal costs) and expenses incurred by the Company in recovering amounts due from the Customer, or exercising its rights including any administration fee incurred if the Company refers a late/non payment dispute to its lawyers or collection agents. We are legally entitled to claim interest under the Late Payment of Commercial Debt (Interest) Act 1998. Which is shown on the legal debtors letter we send.
  11. You will be contacted if your credit limit is exceeded and your account may be suspended until the account balance has been paid in full. If you feel you need a higher credit limit please contact us well in advance and we will review your credit limit, although it is not guaranteed.
  12. Even if we have provided you with credit previously, we reserve the right to refuse to complete any order if payment of the account or your credit rating is not satisfactory to us.
  13. If the organisation in whose name the Credit Trade UK Account will be held is (a) a company, and you are a director of the company, or (b) an LLP and you are a member of that LLP, you will personally guarantee the performance of all of that organisation’s current and future financial obligations to Access Control Supplies Ltd UK (including any subsequent increase(s) in the credit facility extended to that organisation).
  14. You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or alleged to have. We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.
  15. The goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full (including interest) and no other sums whatsoever shall be due to us from you. Any cheques, bills of exchange and transfer of credit will count as payment only upon collection. Until title in the goods passes from us, you shall, even if the goods have been resold by the customer; (i) return the goods to us immediately if we ask you to wherever they are located; and (iv) be liable to us for any loss, damage or destruction of the goods. The customer shall disclose the names of any third purchasers of the products and in the case of third parties shall procure, the company and its agents and employees have an irrevocable licence at any time to access and enter any premises where the goods are, or may be stored, to inspect, repossess and remove them.
  16. The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and expressly agreed by us. Any cost of an agreed variation shall be borne by you unless expressly agreed otherwise. Access Control Supplies Ltd Ltd, Reg. No 424 0879 95. Registered Office: Access Control Supplies Ltd Ltd, Unit 9, Inchwood Park, Bathgate, West Lothian, EH48 2FY. You will be sent, unless otherwise agreed, monthly statements showing details of all purchases which have been charged to the Account.
  17. Accounts overdue by more than 30 days will be placed on hold, and new orders will not be dispatched until payment has been settled.
  18. If you do not repay the outstanding balance on the Account in full and on time, the seller shall be entitled to:

18.1 Cancel the contract or suspend further services for the buyer

18.2 Charge interest on overdue invoices on any such overdue amounts from the due date until payment is made in full (including any accrued interest), together with any reasonable legal or other recovery costs. The interest charge is a default charge and represents a pre-estimate of our losses incurred as a result of your default in failing to settle your account in full by the due date. Interest will be calculated on a daily basis. We will notify you of the interest that is charged. In addition we shall be entitled to claim interest, fixed sum compensation and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended by the Late Payment of Commercial Debts Regulations 2013) where you fail to make payment of any amount properly on its due date.

The seller understands that we will exercise our statutory right to claim interest and compensation for debt recovery costs under the above late payment legislation if we are not paid according to agreed terms.

If for any reason the customer delays any total or partial payment of one single agreed instalment or term, Access Control Supplies Ltd shall be entitled to suspend, at any time, without notice, the fulfilment/delivery of the order and/or at it’s sole discretion, to treat any agreement with the customer as totally terminated, including any agreements not connected with the one for which the payment obligation remained unfulfilled, without the customer being entitled to indemnity or compensation. Access Control Supplies Ltd shall be entitled to charge interest on the outstanding amount, as provided for by UK Government Legislation Interest on late commercial payments and in any event the highest rate permitted by applicable law, with no need of any notice of filing of claim for payment.

In case of delay by the Customer in making any payment to Access Control Supplies Ltd, Access Control Supplies Ltd may also consider the Customer to have forfeited the benefit of the term for any following payment and make any further delivery subject to full payment in advance of any and all amounts due by the Customer (including interest), and request the extension of adequate security. Access Control Supplies Ltd shall have the same right in the event of any changes in the identity of the Customer, its structure or company organisation, the nature and the extent of its assets, as well as in the event of protests, executory proceedings pending, the issue of Court orders for payment, or in the event of any injunction, difficulty or delay in the discharge of its obligations, including those towards third parties. NO SETOFF: The Customer shall have no right to claim the setoff of any sums whatsoever owed by Access Control Supplies Ltd to the Customer, with any amount due to the Customer by Access Control Supplies Ltd, for any reason deriving from, relating to, or otherwise in connection with the sale agreement.

  1. We may close the Account at any time with immediate effect on us giving you notice verbally or in writing if you exceed the credit limit or if you break any of these terms or the terms on which you purchased goods or if any of the following happens (or we reasonably believe is likely to happen). If your account is closed, you will become liable to pay any amount outstanding on the account immediately upon receiving a request from us to do so:

17.1) if you are a company any step, application, order, proceeding or appointment for a distress, execution, composition or arrangement with creditors, winding up, dissolution, administration, receivership (administrative or otherwise) or bankruptcy is taken or made, or you are unable to pay your debts; or

17.2) if you are an individual, you die or any step, application, order, proceeding or appointment for execution, composition or arrangement with your creditors, or for bankruptcy is taken or made, or you are unable to pay your debts; or

17.3) if you are a partnership, any step, application, order, proceeding or appointment for execution, composition or arrangement with creditors, winding up, dissolution, administration, receivership (administrative or otherwise), bankruptcy is taken or made, or you are unable to pay its debts as they fall due.

  1. You may end this agreement at any time by giving us notice provided that you have paid in full any outstanding balances on your Account.
  2. You must tell us immediately if you become aware that the Account is being misused, whether fraudulently or in any other way; or the Account statement appears to wrongly include any item. Until you notify us of these events, so that we can stop the use of or investigate any misuse of the Account, you will be liable for any losses we suffer as a result of any misuse of the Account which shall include (but not be limited to) all orders placed using Your Account, up until the date of proper notification of any misuse to us. We may stop the use of the credit account and shall investigate any misuse of the Account. Where we have good reason to do so, we may cancel, suspend or restrict the right to use the trade credit account.
  3. We shall not (to the fullest extent permitted by law) be liable to you under this agreement (including if we are unable to comply with our obligations due to any event beyond our reasonable control).
  4. We may send you any notice at the address specified on your application form, any trading address you may have from time to time, or at any other address you notify us and you must tell us if you change your address. Our contact details are: Access Control Supplies Ltd UK, Unit 9, Inchwood Park, Starlaw Road, Bathgate, West Lothian EH48 2FY or any other address we may notify you in writing. Any notices must be given by first class post and will be regarded as served 2 days after the date of posting. If we relax any of these terms, this may be just a temporary measure or a special case, and we may strictly enforce the term(s) again at any time.
  5. We may vary these terms on giving you 30 days’ written notice, and no other variations shall be valid unless agreed in writing by us and you.
  6. We will use any personal information you provide in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation for the purpose of assessing the level of credit we can provide to you and as otherwise permitted by law (the “Purpose”). We may share details with credit reference agencies and other organisations for these purposes and for the purposes of updating such organisations with your payment performance information. If false or inaccurate information is provided or fraud is identified, details will be passed to fraud prevention agencies to prevent fraud or money laundering. Law Enforcement agencies may access and use this information.
  7. This agreement shall be governed by and construed in accordance with the law of England and Wales or Northern Ireland all disputes arising in connection with the Contract shall be submitted to the non-exclusive jurisdiction of the English Courts. If the Customer is domiciled in Scotland (according to the Civil Jurisdiction and Judgments Act 1982) or Goods are delivered to the Customer in Scotland, the Company may elect that the Contract shall be governed by and construed in accordance with Scottish law and/or all disputes arising in connection with the Contract shall be submitted to the jurisdiction of the Scottish Courts.
  8. Purchases made using Your Account with Access Control Supplies Ltd shall be subject to Access Control Supplies Ltds standard terms and conditions for the sale of goods.

Delivery

Subject to availability, we will use reasonable endeavours to deliver the products you have ordered as soon as possible after you place your order. You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 14 days of being ordered you are entitled to cancel your order and receive a full refund of any monies paid.

In case of delay not exceeding customary allowances, the Customer shall not be entitled to claim for termination, in whole or in part, of the agreement, or to refuse to accept delivery of the goods, or to claim compensation for damages. The obligation to deliver the goods shall be fulfilled upon delivery of the goods to the carrier. Access Control Supplies Ltd shall be released from the obligation to deliver the goods in any event of ‘Act of God; or ‘force majeure’, strikes, unavailability of raw materials or other products, and any other event preventing Access Control Supplies Ltd from delivering the goods, for which Access Control Supplies Ltd is not responsible.

The goods shall be shipped on such carrier(s) as Access Control Supplies Ltd may select, and Access Control Supplies Ltd shall charge the relevant amount to the customer including it in the relevant invoice or the customer may collect the goods directly from Access Control Supplies Ltd Ltd, at Unit 9 Inchwood Park, Bathgate, EH48 2FY.

All risks shall pass to the customer at the time of delivery. Thefts, losses, damages, shortfalls shall not release the customer from the obligation to pay the price.

Delivery time – Order before 2pm for next working day delivery*. Orders placed after 2pm on a Friday and before 2pm on a Monday will be delivered on Tuesday (if Tuesday is a working day).

*This is dependent on zones so there is no guaranteed next day delivery unless requested at an extra cost and can be up to 5 working days depending on zone.

We deliver Monday to Friday during business hours. We only deliver on normal working days (i.e., days other than weekends or public holidays). If your order is placed such that delivery would occur on a non-working day, your order will be delivered on the next working day.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We will advise you by telephone if there is likely to be a delay in dispatching your order. We reserve the right at our discretion to ship orders only to the billing address.

If you order two or more items from us and one of those items is not in stock, we will contact you (using the details you provide to us when ordering or in your Trade account) to discuss changes to your order.

We only deliver the products ordered to the card holder’s address unless it is a credit account. We cannot deliver items within the same order to multiple addresses.

We currently deliver to the UK mainland, including the Scottish Highlands and Islands,

All except UK mainland deliveries over 2 metre in length and 30kg are quotation only so please contact our team on 1506 353 612 

Delivered at Place (DAP)

The seller is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving means of transport, at the named place.

Risk transfers from seller to buyer when the goods are available for unloading; so, unloading is at the buyer’s risk.

The buyer is responsible for import clearance and any applicable local taxes or import duties.

Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered. We will not accept any liability for their loss, damage or destruction after they have been delivered.

If the goods are damaged in transit or missing, you must record this when signing for the delivery and contact us within 3 days of the date of delivery. If an item is lost in transit contact us promptly.

Collection of Goods

The customer shall collect the goods as soon as they are put at the customer’s disposal. In case of delay, Access Control Supplies Ltd shall be entitled to full payment of the price and reimbursement for any cost of storage and custody of the goods. Access Control Supplies Ltd shall not be liable in respect of any damage resulting directly or indirectly from the storage of any goods not collected when available at the Access Control Supplies Ltd warehouses or at the warehouses of the carrier, forwarding agent or third parties.

In order to prevent fraudulent collections, customers are required to provide a copy of the sales order confirmation when collecting goods at our trade counter. This confirmation will only be sent to the email registered on the trade account, no alternatives. This copy is to be shown at the trade counter prior to receiving goods, and can be a physical printout or a digital copy on your mobile phone.

All collections require a signature, accompanied by a clearly printed name on the delivery note, to provide irrefutable proof of collection if deemed necessary.

3. Cancellations and Returns Policy

Cancellation

Your right as a consumer to change your mind does not apply in respect of and must be paid for in full:

  1. Goods or Services you have requested to be provided urgently or immediately;
  2. any Goods which have been installed or become mixed inseparably with other items after their delivery
  3. any Goods which are partially or fully assembled or in some way marked or tampered with, for example inputting holes in the product.
  4. Returning Goods after ending the contract. If you end the contract for any reason after Goods have been dispatched to you or you have received them, you must ensure we are paid in full for the Goods (should any amount remain outstanding at that time) and you will thereafter (once payment has been received in full and cleared funds) be entitled to retain the Goods in question.

Cancellation Clause

If the customer fails to pay the full price of the goods, Access Control Supplies Ltd shall be entitled to cancel the sale at any moment by simply forwarding a written notice of cancellation to the Customer without recourse to judicial procedures. Any goods delivered and unpaid for shall be returned to Access Control Supplies Ltd at Customer’s expense. To this end, Access Control Supplies Ltd and any appointed carriers shall be authorised to cancel the sale and collect any unpaid for goods from the Customer’s premises.

Returns Policy

You have 30 days from the date on the invoice to return your order to Access Control Supplies Ltd.

If you wish to cancel your order before you have received your goods, please email or telephone us as soon as possible. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the process set out below.

If you wish to return your order, please complete the returns form here. You must provide your invoice or sales number as proof of purchase. You will be emailed a return number with a return ticket. If you are returning goods at the trade counter, you must complete the online returns form prior to bringing the goods back and also bring your returns number with you. The customer may not return any goods without Access Control Supplies Ltd consent which will be in the form of the return’s authorisation number.

Goods will not be accepted for return at the trade counter without a return ticket.

The return ticket must be included in the box with the returned item(s) sent by post.

The items must be received by Access Control Supplies Ltd within 14 days on the invoice before the return period expires. Once we have processed the return of your items, we will proceed with the credit and refund. We do not refund or credit delivery charges.

If goods to be returned that are no longer required are to go back to the manufacturer as they are non-stock items, these will be subject to manufacturer terms and conditions and may in some circumstances be subject to a restocking fee.

We do not accept any product for return that has been made bespoke to your specification such as the safety edges, or specialised product that has been supplied specifically for your request.

You must return the goods to us at your own expense including faulty returns. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will not accept the return. The returned items must be unused and in a perfect, resalable condition with all original, undamaged packaging. Goods must be undamaged and contain every component part. Returns that do not meet these criteria will not be accepted for a refund.

This cancellation policy does not affect your legal rights.

If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product, we may wish to send you a replacement part at our discretion.

All products should be returned to us by post or carrier with a recorded delivery at the address below within 30 days of invoice.

The Return Department of Access Control Supplies Ltd UK Ltd is at Unit 9 Inchwood Park, Bathgate, EH48 2FY.

Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We request that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

If you cancel your order, any sum debited by Us will be refunded in full via the same payment method (provided items are returned as new in full saleable conditions).

You must report any issues with your delivery such as missing goods or damaged goods within 3 days by email to salesacs@accesscontrolsuppliesltd.co.uk. Any issues that are reported outside of this time period will not be valid for a refund.

Faulty Goods/Warranties

We may offer a repair, exchange or refund for faulty products in line with manufacturer returns policies, in accordance with your legal rights.

Prior to returning any faulty items you must complete the online returns form. You must provide your invoice or sales number as proof of purchase. Once you have submitted the completed form you will receive a return number. The returned item(s) and the returns authorisation number (RAN) must be clearly stated on the return packaging. The customer may not return any goods without Access Control Supplies Ltd consent which will be in the form of the return’s authorisation number.

After contacting us to return your order, you have 14 days to return your order to us. All faulty returns will be returned to the manufacturer for testing before a refund is processed. Advance replacements for customers without a credit account must be paid for in advance.

To qualify for the warranty, the faulty items should be free from any material defects and alterations to specification which has been stipulated by the buyer, without Access Control Supplies Ltd approval. The fault should be outside of fair wear and tear, wilful damage, negligence, abnormal working or not following the correct installation conditions, failure to follow manufacturer instructions or misuse. Access Control Supplies Ltd shall not be liable for defects or damage resulting from or connected with improper installation of the products supplied. It is necessary that the installation complies with any applicable safety regulation I force and a technical knowledge for correct installation of the products is always required.

Any faulty claim by the Buyer at point of delivery or arising from any defect in the quality or condition of the Goods shall be notified to the Seller (where the defect or failure was not apparent on initial reasonable inspection) within a reasonable time of the defect or failure becoming apparent.

If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods or the goods are not faulty, we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.

Once we have checked that the Goods are faulty, we will at our sole discretion:

1.1 provide you with a full or partial refund; or

1.2 replace the Goods; or

1.3 repair the Goods.

1.4 If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.

The faulty returns warranty does not cover any consequential or incidental damages or other expense incurred by the customer.

Our policy on damaged and faulty products does not affect your statutory rights.

4. Accounts & User Data

You must tell us immediately if you become aware that the Account is being misused, whether fraudulently or in any other way; or the Account statement appears to wrongly include any item. Until you notify us of these events, so that we can stop the use of or investigate any misuse of the Account, you will be liable for any losses we suffer as a result of any misuse of the Account.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

User Submissions

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

  • confirm that you have read and agree with our ‘PROHIBITED ACTIVITIES‘ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

6. Liability

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, loss of business, interruption to business or loss or business opportunity, contracts, goodwill and other similar losses) arising out of or in connection with any products purchased from Access Control Supplies Ltd or from the use of the website.

We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.

Access Control Supplies Ltd shall have no liability depending on or in connection with defective goods and it shall not be liable for death, personal injury or damages to persons or property resulting from the sale or use of the goods or for any other actual damage or loss of profit, directly or consequently suffered by the customer or any third party.

Access Control Supplies Ltd shall not be liable for defects or damage resulting from or connected with improper installation of the products supplied.

The customer shall not be entitled to delay or suspend any payment on the ground of any claim with respect to the goods or of any alleged break of warranty and any other liability that cannot, under English law, be excluded.

Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.

7. Governing Law

These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Access Control Supplies and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Scotland, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in the United Kingdom, or in the EU country in which you reside.

8. Dispute Resolution 

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a ‘Dispute’ and collectively, the ‘Disputes’) brought by either you or us (individually, a ‘Party’ and collectively, the ‘Parties’), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Bathgate, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

9. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

10. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

  • Access Control Supplies
  • Unit 9 Inchwood Pk
  • Bathgate, West Lothian EH48 2FY
  • United Kingdom
  • Phone: 01506 353612
  • salesacs@accesscontrolsuppliesltd.co.uk

These terms and conditions were last updated on 20th July 2024.

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